Help with the unexpected
Hopefully everything will be fine and dandy but we’re aware that the unexpected can happen, and you might find yourself in need of some friendly local help during the event, particularly for those of you travelling long distances to be with us.
If you need assistance you can email [email protected] at any time.
If you’re in one of our party venues the venue staff will be briefed about the Ask for Angela scheme which allows you to discreetly ask for help by going to the bar and asking for 'Angela’ – a phrase to alert bar staff to your need for help so they can help defuse the situation.
In an emergency where the welfare of yourself or others is threatened, your first call should still be the emergency services on 999.
Most of the general information you might need about brightonSEO should should be available on our website. Our frequently asked questions page is a good place to start.
We have signs and maps at our conference venue to help you find your way around. If you’re lost you can always ask another delegate, or look for someone in a brightonSEO staff top or Brighton Centre uniform.
If you need help on the day, you could head towards our brightonSEO information desk staffed with people from our team in brightonSEO t-shirts or the Brighton Centre's information point for venue-related enquiries and subsidised parking vouchers for Regency Square. Both are located on the ground floor.
There are multiple toilet facilities, including accessible and gender-neutral facilities, throughout the venue. These are sign-posted in the venue and labelled on our maps.
We’ve compiled some accessibility information about the conference and the Brighton Centre have their own venue access FAQs.
As organisers it’s important to us that everyone feels welcome, so if you still have questions which haven’t been answered, or just need some more information, please don’t hesitate to get in touch via [email protected].
There are a number of locations throughout the venue if you find yourself in need of food and drink on the day. There is free tea, coffee and water throughout the venue. We don’t provide lunch during the conference (only during the training workshops) but there are plenty of places to eat in and near to the venue.
We’ve put a room aside for use as a prayer space. This will be signposted or you can ask a member of staff for directions.
We are aware that brightonSEO is a very busy event, that sometimes people can feel a bit overwhelmed, and that finding somewhere quiet to take some timeout can be a bit of a challenge. We’ve put aside a quiet room at the Brighton Centre. This will be marked on the map and with signs around the venue or you can ask a member of staff for directions.
If you or someone you’re with finds themselves needing a break, you can also leave the Brighton Centre at the front entrance, cross over the road and you’ll be on the beach.
In the unlikely event that an alarm is sounded on the day, please listen to the announcements over the venue PA system and follow the instructions of the venue staff.
If you see unusual activities, suspicious behaviour and unattended packages, don't be afraid to report anything suspicious to a member of the brightonSEO team or Brighton Centre staff.
If you require First Aid treatment at brightonSEO, please make yourself known to brightonSEO staff, Brighton Centre staff, or make your way to the First Aid point at the end of the West Bar on the first floor, and marked on the venue map. At our parties, there will be a first aider provided by the event venue.